Welcome to Tat My Tees. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms set out below.

1. Shipping Methods (South Africa)

Tat My Tees offers the following delivery options within South Africa:

1.1 Courier Delivery

Available shipping options and rates will be displayed at checkout. Delivery timeframes depend on the selected service and destination.

1.2 Pickup at Picasso’s (Villieria, Pretoria)

Customers may select free collection at:
Picasso’s Bar & Pizzeria
Corner of Pierneef Street & 30th Avenue
Villieria, Pretoria

By selecting this option, you accept full responsibility for collecting your order from the above location.

Tat My Tees will not be responsible for:

• • Failure to collect the order;
  • Delays in collection;
  • Requests to change the pickup method after the order has been processed.

Should you wish to change to courier delivery after selecting pickup, additional shipping fees will apply and must be paid before dispatch.

2. Order Processing Time

Orders are processed within 1–3 business days after payment has been received in full.

Please note:

• • Processing time is separate from shipping time.
  • Production may only begin once full payment has cleared.

3. Delivery Timeframes

Delivery times vary depending on the shipping method selected and the delivery address.

Courier delivery timelines are estimates and are not guaranteed.

Collection at Picasso’s may be available within 24 hours, depending on stock and production status.

Tat My Tees is not liable for courier delays once the parcel has been handed over to the shipping provider.

4. International Shipping

International shipping is not automatically available at checkout.

Customers wishing to ship internationally must contact:
info@tatmytees.com

A manual shipping quote will be calculated based on:

• • Destination country
  • Parcel weight and dimensions
  • Applicable courier rates
  • An invoice will be issued for the full amount (including shipping) and must be paid before production begins.

Customs & Duties

International orders may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are the sole responsibility of the customer. Tat My Tees has no control over these fees and cannot predict their amount.

5. Order Tracking

Tracking information will be provided once the order has been dispatched. This may be sent via:

• • Email; or
  • WhatsApp (using the contact number provided at checkout).

Customers are responsible for monitoring their shipment using the tracking details supplied.

6. Handling Charges

Tat My Tees does not charge additional handling fees beyond the shipping cost displayed at checkout.

7. Lost or Damaged Items

If your order arrives damaged, please notify us within 48 hours of delivery.

Damaged items must be returned in their original condition and packaging before a replacement or store credit is issued.

Tat My Tees is not responsible for:

• • Damage caused after delivery;
  • Incorrect delivery details supplied by the customer;
  • Loss due to failed collection or refusal of delivery.

8. Returns and Exchanges

Items must be returned:

• • In the same condition as received;
  • Unworn and unused;
  • In original packaging.
  • Refunds are issued as store credit only, unless otherwise required by applicable consumer protection laws.

Please refer to our Refunds and Returns Policy for full eligibility requirements.

9. Contact Information

For any shipping-related enquiries, please contact:
Email: info@tatmytees.com